Care & Maintenance services
The Care & Maintenance domain is the health insurance of customer systems. CASSIDIAN Maintenance and Repair service families can keep client system at peak performance and optimal availability throughout its entire life-cycle. The service families within the Care & Maintenance domain are support, repair and maintenance for software and hardware.
CASSIDIAN care & maintenance service offer includes:
- Software Maintenance
- Hardware Maintenance
- Preventive Maintenance
- Return & Repair
- Spare Parts Management
Technical Support
- Change Management (modification)
- E-Tech Support/Tele Services
- Field Service Engineering
- Obsolescence Management
- Resident Site Engineering
- Service Level Management/Care Management
- Service Desk/Single Point of Contact
- Technical Support/Incident Management

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