CCA - 911 Call Processing
Solutions for Public Safety, Federal Agencies and Department of Defense (DoD) Installations.
Cassidian Communications is leading the way in 9-1-1 call processing solutions for emergency call centers with NG9-1-1 ready solutions for call processing, data management and analytics, and CAD and mapping. These robust technologies streamline and expedite call taker and dispatcher response efforts, as well as assisting in facilitating preparedness and recovery initiatives for first responders.
Data Management & Analytics Advanced solutions designed for the tracking and reporting of call, call taker and call center data, real-time monitoring and automatic number identification (ANI) storage. These comprehensive offerings are highly beneficial, cost-effective additions to any call center.
Managed Services Enhanced system protection for emergency call centers including Monitoring and Response, Virus Protection, Patch Management and Disaster Recovery.
Call Processing Intuitive solutions that facilitate the call taking and dispatch processes for faster, more efficient response results. The VESTA® and Sentinel® workstations are the industry's leading Computer Telephony Integration (CTI) solutions, with intelligent and easy-to-use features.
CAD & Mapping By adding our CAD & mapping solutions to the VESTA or Sentinel workstations, call centers can expedite emergency response and improve operational efficiencies. These fully integrated applications include CAD, police records management and field reporting.